Refund & Guarantee Policy
1. The 30-day Pro guarantee
New Atlas Pro clients are covered by a 30-day money-back guarantee on the first month's monthly subscription fee. If you are not satisfied, email us within 30 days of your Pro start date and we will refund that first monthly fee. The guarantee applies to the monthly subscription fee only — see setup fees below.
2. Setup fees
Setup fees pay for real build work — configuration, integrations, and go-live — that is performed up front and is not reversible. Setup fees are non-refundable once the build work has begun, except where we fail to deliver the agreed setup. Your Statement of Work states your setup fee and what it covers.
3. Monthly subscriptions & cancellation
- Monthly fees are billed in advance and renew automatically each month.
- You may cancel at any time with 30 days' notice by emailing us; service continues through the paid period.
- Outside the 30-day Pro guarantee window, monthly fees already paid are non-refundable, and we do not pro-rate partial months.
4. How to request a refund or cancel
Email eric@lilesautomation.com from your account email with “Refund” or “Cancel” in the subject. We will confirm in writing and process any approved refund to your original payment method within 5–10 business days.
5. One-off campaigns
Fixed-fee campaigns (for example, a one-time Database Reactivation campaign) are quoted and billed per campaign and are non-refundable once the campaign has launched, unless your SOW says otherwise.
6. Chargebacks
If you have a billing concern, contact us first — we'll make it right. Filing a chargeback without contacting us may result in suspension of the Services while we resolve it.
7. Relationship to other terms
This policy is part of our Terms of Service and your Master Services Agreement. Where your signed SOW states different refund terms, the SOW controls.