Terms of Service
1. Agreement to these Terms
These Terms of Service (“Terms”) are a binding agreement between you and Liles Automation (“Liles Automation,” “we,” “us”), a business. By accessing our website at lilesautomation.com (the “Site”) or using Atlas or our services (the “Services”), you agree to these Terms. If you do not agree, do not use the Services.
2. Who may use the Services
You must be at least 18 and able to form a contract. If you use the Services for a business, you represent that you are authorized to bind that business, and “you” means both you and that business.
3. The Services
Liles Automation provides AI-assisted operations automation for service businesses — including lead response, follow-up, reactivation, scheduling support, document processing, reporting, and related workflows, delivered through our Atlas product and supporting integrations. The specific deliverables, fees, and scope for a paid engagement are set out in a Statement of Work (“SOW”) under the MSA.
4. Fees & payment
- Setup fees are billed 50% at signing and 50% at delivery, unless your SOW says otherwise.
- Monthly fees are billed in advance and renew each month until cancelled.
- Founders' rate. Early-client pricing, where offered, is locked for the stated period and noted in your SOW.
- Late or failed payments. Invoices are due on receipt unless stated otherwise; past-due amounts may pause the Services after notice.
- Fees are exclusive of any applicable taxes. You are responsible for taxes other than those on our net income.
5. Cancellation, term & the Pro guarantee
Monthly Services are cancel-anytime with 30 days' notice. Our 30-day money-back guarantee on the Pro plan and all refund mechanics are described in our Refund & Guarantee Policy, which is incorporated here.
6. Your responsibilities
You are responsible for your use of the Services and for the messages Atlas sends on your behalf. In particular, you must comply with our Acceptable Use Policy, including obtaining all legally required consent before contacting anyone and honoring every opt-out. You will keep your account credentials and connected integrations secure, and provide accurate information.
7. Intellectual property
Our IP. Atlas, the Site, our software, prompts, templates, and methods are owned by Liles Automation and protected by law. We grant you a limited, non-exclusive, non-transferable right to use the Services during your engagement. You may not copy, resell, reverse-engineer, or build a competing product from them.
Your data. You own your business data and your customers' data. You grant us the limited license needed to operate the Services for you. Output Atlas generates specifically for you is yours to use in your business.
8. Confidentiality
Each party will protect the other's non-public information with reasonable care and use it only to perform under these Terms. This does not apply to information that is public, independently developed, or required to be disclosed by law.
9. AI & service disclaimers
The Services use artificial intelligence. AI can be wrong. Drafts, classifications, prices, and replies Atlas produces may contain errors and are aids, not professional advice. You are responsible for reviewing material output before relying on it, and price-sensitive output is additionally checked against your approved catalog. Except as expressly stated in a signed SOW, the Services are provided “as is” and “as available,” without warranties of any kind, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted or error-free.
10. Limitation of liability
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue. Our total aggregate liability arising out of or related to the Services will not exceed the amounts you paid us in the 12 months before the event giving rise to the claim. These limits do not apply to your payment obligations or to either party's liability for fraud or willful misconduct.
11. Indemnification
You will defend and indemnify Liles Automation against third-party claims arising from your data, your use of the Services, or your failure to obtain consent or honor opt-outs as required by the Acceptable Use Policy and applicable law (including the TCPA and CAN-SPAM Act).
12. Suspension & termination
We may suspend or terminate the Services for material breach (including Acceptable-Use violations), non-payment after notice, or legal risk. You may stop using the Services at any time. Sections that by their nature should survive (payment, IP, confidentiality, disclaimers, liability, indemnity, governing law) survive termination.
13. Governing law & disputes
These Terms are governed by the laws of the State of Washington, without regard to conflict-of-laws rules. The parties will first attempt to resolve disputes informally and, if needed, through mediation in Snohomish County, Washington. Any unresolved dispute will be subject to binding arbitration or the exclusive jurisdiction of the state and federal courts located in Snohomish County, Washington, as set out in the signed MSA.
14. Changes to these Terms
We may update these Terms from time to time. Material changes will be reflected by the “Last updated” date, and continued use after changes means you accept them.
15. Contact
Liles Automation · 11700 Mukilteo Speedway, Ste 201-4039, Mukilteo, WA 98275 · eric@lilesautomation.com